Communication with Love! 💛 With words we can declare our 💘 love - with words we can also leave deep scars! 😰

𝗜𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 💚 Do it with full empathy! 🤗💛

When communicating in business, we should be aware when we say:

"𝗜 𝗵𝗼𝗽𝗲 𝘁𝗵𝗮𝘁 ..."

Having hope I find basically a very positive aspect, and this is what makes us strive forward.

However, hope does not really fit into professional business.

Here, facts, good preparation, risk analyses and strategies are more important.

If we build a career on hope, we might as well play lottery.

To me, playing lottery is like cherishing our dreams but 99.99% unrealistic to win the jackpot 🤗 💸

How to do it better:

✅ Instead of talking about hope, we should talk about concrete measures to be taken.

"There is a risk that ..!

I have therefore prepared strategies X and Y to be able to react if the worst happens!"

"𝐘𝐞𝐬, 𝐛𝐮𝐭 ..."

This can works like a slap in the face.

You wipe the objection right off the table and move on to the counterstatement.

The other person feels unappreciated and perhaps even insulted.

How to do it better:

✅ Instead of going straight to the BUT, we can rather react with questions.

"How can your proposal best be brought together with the existing processes?"

By asking open-ended questions, we get the other person to think about the proposal again.

"𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝘂𝗿𝗲?"

This question is similarly hurtful as the "Yes, but ...", because we doubt with the statement of the other person.

Even if doubts are appropriate, we can proceed much more skillfully. Especially if other people are present, it is important to make sure that no one loses faces and that each other's respect is kept in proper place 🤗

How to do it better:

✅ Formulate your questions or in concrete terms. "These numbers are amazing. Please be good enough to explain exactly how the evaluation and analysis works!"

"𝗜𝘁'𝗹𝗹 𝘄𝗼𝗿𝗸 𝗼𝘂𝘁 𝘀𝗼𝗺𝗲𝗵𝗼𝘄!"

This phrase is often used by managers who mean no harm by it.

On the contrary, even can have a motivating effect.

In the sense of: I believe in you! You can do it!

Unfortunately, this statement also contains the arrogant ignorance of facts that have just been presented.

In a sense, this statement forces people to ignore concerns and risks.

How to do it better:

✅ It's better to get the person to rethink with open-ended questions or coaching techniques.

"What is still missing to make your idea feasible?

What other possible solutions do you see?

How would you proceed if you could & were allowed to do as you please?"

Is communication really that critical?

I think absolutely YES!

We should try to think about phrases like I mentioned here ahead of times so that we are better equipped for spontaneous future reactions when communicating 🙂

This will help us together, because communication exists for our better mutual understanding ...

What do you think about communication with empathy?

#communication #writing #businesscommunication #whatinspiresme #love

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